Exchange & Return Policy
If you are not 100% satisfied with your purchase, you can return your item to us for store credits which comes with a three-month validity period. Returns must be done within 14 days of receipt/from the date of delivery to outlets together with a Returns slip printout (requested via email at firstname.lastname@example.org), un-used with tags on, in original packaging.
Items can also be dropped off at any of our retail stores. Kindly send an email request to our customer service, and await an acknowledgement email before the drop off, which can be made at the following locations:
- Tampines 1 #03-03
- Bugis Junction #03-14
- JEM #02-49
- Wisma Atria #B1-28
Do note that Sale and discounted items (including items purchased using discount codes) are not eligible for returns/exchanges.
Store credits will be issued in the form of a coupon code, which can be used to offset online purchase of products only and are not applicable on postage/courier fees. We do not process cash refunds for such returns.
Store credits are to be utilised in a single transaction only (fully utilised in one order) and any balance credit amount that is not utilised will not be refunded back to you in cash or credits.
Kindly note that items purchased with the usage of store credits will not be eligible for further returns/exchanges.
DEFECTIVE ITEMS / INCORRECT ITEMS RECEIVED
We apologise if we have sent you a wrong/defective item. Kindly contact our return department at email@example.com about this issue and we will reply you within 1 working day.
- All parcels must be sent to Love & Bravery within 5 working days of receipt (Singapore).
- For international returns, it must be sent back within 2 working days (proof of tracking number must be emailed to firstname.lastname@example.org).
It should reach Love & Bravery warehouse no longer than 15 days.
- Please take snapshot of the defective area and submit your return requests via email at email@example.com
- We advise that all items are handwashed and NOT soaked. We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, Love & Bravery will not be responsible and no return request due to this reason will be entertained.
- An exchange will be done if the item(s) sent to you is defective/ faulty*.
- A refund will only be processed if the item(s) have ran out of stock for exchanges.
- Please take note that we do not provide cash refund unless the exact item is out of stock and we will provide you a credit note in which you may utilise it to purchase other available items.
- Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.
- There may be a 0.5 - 0.8 inch difference in our given measurements. Please allow 20% discrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect
- For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
Love & Bravery provides exchanges/returns for all items except Sale and discounted items (including items purchased using discount codes), accessories and specifically stated non-returnable items. All exchanges/returns will be processed and dealt with by the Returns Department and they will only be handled via mail at firstname.lastname@example.org